Monday, December 7, 2009

Advice, Please!

I know this is long, but try to get through it-- I need advice!

Although I've shared several of our wedding pictures (and I have many more to share), I'm actually slightly disappointed with our wedding pictures and our photographer.

She did get some fabulous shots, but there were just as many shots that made me go, huh?

She has/had fantastic ratings and a superb reputation, which is part of the reason that I'm upset. Out of the 545 pictures that we were given, at least 30 of them still contain "red eye." Plus, 80% of the group shots are off centered and far from perfect. The lighting is okay, but not great. My parent's friend, who isn't even a professional photographer, questioned the flash that she was using in the church (he didn't tell us this until after the wedding). My sister had to remind her to take pictures of the details and of the food. Prior to the wedding, I gave her a list of what I was looking for and I think we're lacking at least a quarter of my "must have" shots.

In our initial meetings with one another, I stressed to her that more than anything, I was looking for candid shots. There are approximately 2 candid shots of John and I dancing at our wedding (to be fair, we have about 200 candid pictures of our guests, just not many of us), 1 candid shot of us cutting our cake, and 3 from the toasts. There is 1 picture of me throwing my bouquet and 1 of John with the garter. I don't think that we have a single picture of the girl who caught the bouquet....

I don't want to sound like a total jerk, because there are a lot of great pictures of me and my friends and of John and his friends. Unfortunately, there is not a single shot of John and I that makes me go wow (aside from a few shots of us leaving the church in the rain).

anyways, you get my point and I've been stewing over this since before Thanksgiving.

I decided that I was probably being a brat and I decided to let it go.

However, more recently we were watching our wedding video and we noticed that the photographer took a lot more shots in the video than we actually received/saw. She was in our wedding video pointing and clicking and we cannot find many of the pictures that she appeared to be taking during our wedding video.

At this point, we own every picture and have copies of every proof on paper and on a CD. We do need to meet with her again to design our professional album.

Is it worth rocking the boat to email her and inform her that we were watching the wedding video and it appeared as though many of the photos that she took were not on the CD that we received? I do want an explanation as to why we only have two pictures of our first dance and 1 of my father and I dancing. Is it fair to ask if the other pictures that she took just did not turn out? The lady seriously has a 5.0 out of 5.0 rating on Wedding Wire, which makes me nervous about complaining at all.

What would you do if you were in my shoes? Help please!

12 comments:

~Mrs. Guru~ said...

If your unhappy I would let her know that way she can fix it. Plus, you paid her to do a job. I had a similar problem with mine and we ended up hardly ordering any pictures. Good luck.

Shaina said...

DEFINITELY speak up and share your concerns with her! Don't be nervous just because she has a good rating...really all it comes down to is the fact that you are unhappy. And who knows, maybe she just forgot to include some photos on your disk. I'm sure that, as a professional, she would welcome constructive criticism, and I'm sure it's important to her to please her clients. So, my advice? Contact her asap and share your concerns, discuss what you are unhappy about. See how she will make it up to you! Good luck, and keep us posted. :)

Just Add Walter said...

I would absolutely bring it up! Those pictures are not only super expensive but the ONLY thing left from your magical day -- its worth an awkward moment or two by bringing it up! good luck -- keep us updated!!!

Megan said...

Most of the time photographer's go through the pictures they take and color edit the best. She should have had the right equipment to make sure there was no red-eye..did she use direct flash on you? (if so, shaaame!!) Just because she may have taken a lot more shots, it doesn't mean they were any good-- the focus could have been off or something--who knows. She should have been able to get a lot of candid shots throughout the reception-- the only time I would not expect a lot (or any) photos is during the eating part, I never shoot people eating because it never turns out pretty. (The cake cutting is the exception!)

You can certainly speak up if you'd like, but I think it would be vary rare for her to provide more images than she already has. She will more than likely say it's her creative right to pick the best images for you.

Pretty Personal Gifts said...

Since she has what you want, try being super sweet on your first approach when asking for the missing pictures.

I would see what she says before unloading the list of concerns on her.

Your concerns are valid, but I would hold off and evaluate the entire situation before approaching her on them. See if you can get the others first. I know my friend weeds out the blurry shots from the good ones before handing over proofs.

Red eye is sort of unacceptible in the professional photograpy world no? That puzzles me. It can also be corrected on her end before she gives them to you so I'm surprised she let that go through. Hmmmm....

Ms. Attitude said...

You MUST speak up! I know you can do it in a tactful way. But you have a right to know. Tell her what you noticed and compare that to what she has. There should be a lot more than what it seems you got.

Together We Save said...

You have to tell her. If you are not happy she needs to know.

Blackeyed Susan said...

Tell her!! There is no point in you being unhappy with something you have paid for, keep it professional and all should go well :)

prashant said...

If you are not happy she needs to know.

Work from home India

Kayce said...

I'm a professional photographer and I've done several weddings. YES, talk to her about your concerns. Tell her that you saw her taking pictures to you don't see on your CD. However, maybe those pictures did come out for some reason? Maybe lighting was off, maybe they were blurry? There are so many reasons she may not have put them on the CD, but you won't know until you ask her. Definitely talk to her about everything. She may throw some free stuff in since yall are disappointed. You never know.

Kayce said...

I meant to say DIDNT come out for some reason?

McV said...

You should definitely talk to her. Also any chance you just didn't see all the pictures? I had a similar problem with my photographer. They provided all the images on cds and it turned out that I hadn't looked in ALL the folders on all the cds. The first time I looked I only saw about a quarter of all the photos and I too felt, geez, was there seriously only ONE pic of me walking down the aisle. it took me about two weeks to realize I wasn't looking in all the folders. Fail.